Refund Policy

Refund Policy – Twilly Summer

At Twilly Summer, customer satisfaction is our priority. If there is any issue with your order, we are here to help.

Eligible for Refunds or Replacements

You may be eligible for a refund or replacement in the following cases:

  • The product arrived damaged or defective
  • The item was misprinted or incorrectly produced
  • The order was lost in transit

Conditions:

  • You must contact us within 30 days of receiving your order
  • Please provide clear photos and a brief description of the issue
  • Once approved:
    • A replacement will be shipped within 3 business days, or
    • A refund will be issued to your original payment method within a few business days

Non-Refundable Situations

We do not offer refunds, returns, or replacements in the following cases:

  • Incorrect or incomplete shipping address provided
  • Packages returned due to being unclaimed
  • Change of mind after purchase (“buyer’s remorse”)
  • Orders rejected or returned by customs
  • Orders that have already been processed or prepared for shipment
  • Products discontinued or out of stock for an extended period
  • Failed deliveries due to recipient issues (incorrect phone number, refusal to accept the package, unpaid customs fees, etc.)
  • Requests submitted outside the allowed time frame

Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank or card account again
  2. Contact your credit card company — processing time can vary
  3. Contact your bank — there may be additional processing time

If you have done all of the above and still not received your refund, please contact us at compassion@twillysummer.com.